Frequently asked questions

Refunds sync automatically as credit notes in Zoho Books — no manual step required. For hotel folios, the credit note is applied against the guest's open folio; for standard sales, it's applied to the customer record.

For standard sales, LoyBooks automatically creates the item in Zoho Books the first time it appears. For hotel folios, charges post by category (e.g. Food, Drinks, Tours) to the Zoho account you've mapped, rather than by individual item — so nothing needs to be pre-created there either way.

A receipt is only ever marked as synced after Zoho Books confirms it was received. If a sync attempt fails for any reason, the receipt simply stays unsynced and is automatically retried on the next cycle — nothing is lost or silently skipped.

You choose the automatic interval — anywhere from every 10 minutes to once a day. You can also click "Run Sync Now" from your dashboard at any time, for example right before a reporting deadline.

Yes — the Field Mapping tab lets you route each Loyverse category (Drinks, Food, Bar, etc.) to its own Zoho Books revenue account. Mappings are fetched live from both systems, so new categories you add in Loyverse show up automatically without any code changes.

Yes — the Logs tab gives you a full, filterable audit trail of every sync, and you can export it to CSV at any time for your own records or an accountant's review.

Most businesses are up and running within minutes — connect your Loyverse token, connect Zoho Books with one click, and run your first sync. Support is handled directly by the team building the product, not an outsourced call center, so you're talking to someone who actually knows how the sync works.

Generic automation tools move data field-to-field, but they don't understand hospitality accounting logic out of the box. LoyBooks was built specifically to handle guest folio routing, category-based revenue splitting, automatic refund-to-credit-note conversion, and duplicate prevention — the parts you'd otherwise have to build yourself, receipt by receipt.